Baguio Green Group (Stock Code: 1397.HK)
Customer Care

As the leading integrated environmental service provider in Hong Kong, Baguio is committed to maintaining amicable customer relationships, excellent customer satisfaction level and delivering the service which matched the customer expectations. To enhance our service quality and standard, the service quality survey and review meeting are hosted regularly to review:

As the leading integrated environmental service provider in Hong Kong, Baguio is committed to maintaining amicable customer relationships, excellent customer satisfaction level and delivering the service which matched the customer expectations. To enhance our service quality and standard, the service quality survey and review meeting are hosted regularly to review:
Overall service performance
Management performance
Front-line staff performance 
 
If you have any concerns about our integrated environmental services, you are welcome to express your valuable opinions by completing our Service Quality Evaluation Survey hAs the leading integrated environmental service provider in Hong Kong, Baguio is committed to maintaining amicable customer relationships, excellent customer satisfaction level and delivering the service which matched the customer expectations. To enhance our service quality and standard, the service quality survey and review meeting are hosted regularly to review:
  • Overall service performance
  • Management performance
  • Front-line staff performance  


If you have any concerns about our integrated environmental services, you are welcome to express your valuable opinions by completing our Service Quality Evaluation Survey here.


Baguio major works and key performances in environmental protection in 2021:

l  In 2021, more than 97% of the respondents rated our performance satisfactory or above on overall quality of the service, while more than 96% of respondents rated satisfactory or above in service performance, managerial staff performance and operational staff performance.

For more details about Baguio's sustainability works, please click here to download Baguio’s Environmental, Social and Governance Report 2021 (Sustainability Report 2021).